Client & Service Policies

A meet & greet is required before any new services begin. The first meet & greet is complimentary. Additional meet & greets may be scheduled on a case-by-case basis (such as changes in pets, home access, or care requirements).

Pura Vida Paws MN recommends at least 3 days' notice before accepting a new client booking. This allows time to schedule a meet & greet and properly prepare for care.

This ensures:

• A safe introduction to your pet
• Review of care instructions
• Confirmation of service fit

Shorter notice requests may be accepted at our discretion based on availability.

Availability is not pre-guaranteed and is only confirmed once a booking has been completed. New clients are encouraged to book at least 3 days in advance, as availability may be limited for shorter notice requests.

We understand that plans change. However, because we reserve dedicated time for each pet, cancellations impact scheduling and availability.

Certain dates are subject to Holiday & High-Demand pricing due to increased demand and limited availability. Early booking is strongly recommended.

Our no-fee service area generally includes addresses within 10 minutes of our Waconia home base. Requests outside that area may still be accepted, but a travel fee may apply.

Travel fees are based on actual drive time from our home base and will be confirmed at booking.

Clients must provide secure and reliable entry via one of the following:

• Key
• Lockbox or hidden key
• Garage code
• Door code

If access cannot be gained, we will attempt to resolve the issue. A second access failure may result in a full visit charge.

Third-Party Entry

Clients must inform Pura Vida Paws MN if any other individuals may enter the home during the service period. If others have access to the home (family, friends, cleaners, contractors, etc.), Pura Vida Paws MN is not responsible for missing or moved items, security concerns, alarm issues, or miscommunication regarding care or access. Proper home security and communication are the client's responsibility when multiple parties have access.

Job Sharing

Clients must notify Pura Vida Paws if another person will also be caring for the pet during the same dates. Pura Vida Paws is responsible only for the care provided during our scheduled visits. Pura Vida Paws may decline or discontinue service when multiple caregivers are involved, if we believe the arrangement creates confusion, risk, or unclear responsibility.

Clients are responsible for providing clear instructions and all necessary supplies for care.

Medical Disclosure

Clients must disclose:

• Medications
• Supplements
• Allergies
• Medical conditions
• Diet restrictions
• Physical limitations

Vaccinations

Pets should generally be current on vaccinations. Exceptions may be discussed case-by-case.

Veterinary Emergencies

Pura Vida Paws is not a veterinary or medical care provider and cannot diagnose, treat, or guarantee medical outcomes. In an emergency, we will make a good-faith effort to contact the client or emergency contact and seek appropriate veterinary care if needed.

If the client cannot be reached, Pura Vida Paws is authorized to transport the pet to the client's preferred veterinarian, BluePearl Pet Hospital in Eden Prairie, or another nearby emergency clinic. The client is fully responsible for all veterinary costs, treatment expenses, and any related Pura Vida Paws costs, including travel and time.

Safety Boundaries

• Unsafe conditions may result in refusal of service
• No aggressive dogs accepted
• No injections administered
• Unsafe instructions will not be followed

Pet safety always takes priority.

Dog Walking Safety

All dogs are kept on leash at all times. Walks may be adjusted due to safety or weather.

Multiple Dogs

Dogs may be walked individually or together depending on safety and compatibility. All walks are individual unless dogs can be safely and comfortably walked together. Walk structure and pricing may be adjusted as needed.

Pura Vida Paws provides services in typical Minnesota weather. However, visit times, walk length, or service type may be adjusted due to weather, road conditions, temperature, visibility, or the pet's condition. Walks will not take place in extreme temperatures (above 90°F or below 20°F).

For severe weather or hazardous travel conditions, Pura Vida Paws may shorten, delay, reschedule, or cancel service. Any weather-related changes will be communicated to the client as soon as possible.

Client Weather Cancellations

Must be made by 7:00 PM the night prior to avoid charges.

Extreme Weather

Walks may be shortened or converted to indoor care when necessary.

Winter Care & Pet Preparation

Clients must provide appropriate winter gear when needed, including coats, sweaters, or protection for senior, short-haired, or weather-sensitive dogs. If appropriate gear is not provided, services may be adjusted. Clients should also provide towels for drying pets after walks or outdoor visits.